Troubleshooting Your Trimlight System
Calling the original dealer is best if you are looking for in-person training. If you are willing to figure it out on your own with a little help from some videos and sheets. Then the best way to do it is to go to the following pages for more information.
Connecting to Home WiFi
A few things could be happening. Make sure the signal is a 2.4G wifi signal that you are connecting trying to pair with. A 5G network will not pair with our controller. You may have a weak home network signal out where the controller is located. Use a booster to boost the signal or use the Trimlight signal alone.
Unfortunately, some routers have a strict protocol that won’t allow a Trimlight system to pair with it. In these instances, we suggest using the Trimlight signal.
This can be common on initial connections and in most applications, a simple fix. If the light on the controller is still flashing green, unplug the system and plug it back in performing a soft reboot. The light should go to solid green.
Force close the app on the mobile device and Reboot the device for a fresh operating system. Confirm the device is connected to the 2.4G wifi signal that was originally connected to the controller. Re-open the APP and re-populate the list of available devices. Do not push +Add device for a second time. Allow 3-4 swipe downs until the controller name populates.
If the following items were still unsuccessful, it looks like your router may not be compatible with the system as is and you will need to use the Trimlight Wifi Signal to control the lights. Push the AP/STA button until the light is blue to continue connecting through the Trimlight Network only.
Every Trimlight controller comes preset as named Trimlight. Once you connect to the correct controller you are wanting to control. Go into the device menu page and PUSH AND HOLD on the name Trimlight. It will ask you to rename the lights.
At this stage, name the lights whatever you would like to differentiate between neighboring controllers. Make sure to use no spaces or symbols. Once this is completed, the Trimlight system will now broadcast only the name that you gave it. To be sneaky, name it something no one would guess is your lights.